Terms and conditions

Please read these terms carefully before placing an order. Your statutory rights are not affected. “We” “us” “our” refers to Kyrene Designs. “You” are the customer placing an order.

Jurisdiction

English law applies to all orders placed on this website, any disputes will be heard in the courts of England and Wales. All transactions will be conducted in English.

Use of this website

You are provided with access to this website in accordance with these Terms & Conditions, and any orders you place with us must be strictly in accordance with these T&C. We reserve the right to modify or withdraw, temporarily or permanently, all or part of this website at any time with or without notice to you, and you confirm that we shall not be liable to you or any third party for any modification to, or withdrawal of the website. You agree that the personal information you provide when you register as a customer and/or place an order with us is complete, accurate and current. If any of your information changes whilst you have an order outstanding with us, you agree to notify us immediately of any changes by email.

Links to external sites

To help enhance your shopping experience with us, we may provide links to third party websites for you to access. You agree that Kyrene Designs is not responsible for the content or privacy practices of such external sites.

About Us

This website is owned and operated by Kyrene Designs. Our trading address is 73 Waterloo Road, Uxbridge, Middlesex, UK. UB8 2RS. If you need to contact us, please use our contact form or email us

How to place an order

To place an order and enter into a legally binding contract with us, you must be over 18 years of age. When you place an order with us, you are making an offer to buy those goods. Select the item you wish to purchase and click the “pay now” button, selecting the quantity of the item (the default is 1). You can edit the shopping cart and also return to the shop. When ready to checkout, navigate through to the order screen where you can add your personal details, your billing and shipping address, finally check your order and personal details, and make payment.

  1. You will be sent an automated e-mail to acknowledge your order showing which goods you have ordered – this is not confirmation that a contract has been made between us. (If this email does not arrive, you may have incorrectly entered your email; also check your junk mail).
  2. Most orders are shipped within 1–3 days unless otherwise stated. Sometimes unexpected delays occur and we will email you to confirm this is satisfactory before committing to the contract.
  3. When we despatch your goods, we will send you a despatch email which formally accepts the order.

On rare occasions we may need to cancel your order for the following reasons and will email you. We will re-credit to your account.

To help ensure there are no problems with your delivery, please make doubly sure that you enter your correct delivery and contact information.

Prices and Payment

All prices are in Pounds Sterling, and include applicable UK taxes at the prevailing rate.

We use Paypal as our secure payments partner. You can use your credit and debit cards with Paypal and do not need a Paypal account. Kyrene Designs cannot see your credit/debit card details. Paypal is a very secure and highly popular method of payment with buyer protection – please see Paypal’s own site for more information.

Delivery

Goods are sent securely wrapped, boxed and tied with a ribbon suitable for gifting.

Post and Packing charges

You can find details of our current delivery charges here. We deliver to most private addresses within the United Kingdom, but not to PO Box numbers and temporary accommodation addresses. We can offer international delivery, please enquire for more details. Delivery time is estimated, under normal Royal Mail conditions, at around 2–5 days from date of order. Some goods may be shipped later than 3 days, and you will be informed. We will ship all paid for goods within 30 days - unless otherwise agreed with you. We obtain proof of posting. Some deliveries may require your signature to confirm receipt and you will be informed.

Delivery Failure

We cannot be held liable for delivery failure caused by failure to gain access to the delivery address, failure to obtain a signature, delay from any event beyond our control i.e. industrial disputes, system breakdowns, accident etc. Royal Mail does not classify an item as lost in transit until 15 working days have passed after posting. Your package may still arrive within that time. Please contact us if there are undue delays so we can advise.

Receipt of goods and trying goods on

You are the owner of goods you have ordered when they have been delivered and we will not be liable for their loss or destruction. When trying on jewellery, ensure that you are not wearing make up, cream or perfume that can leave a scent, or we may be unable to accept the return of the item as ‘used’. Do not force items on and off.

Cancellation ‘change of mind’ refund

This cancellation policy does not apply to the following goods:

You can cancel your order up to the end of the 14th day after you receive the goods. You must tell us in writing (i.e. email) that you wish to return goods, stating your order number and when you received the goods. You do not have to give a reason, but it would be helpful. You will receive an authorisation email and clear instructions to be read before you return the goods. (To avoid unnecessary cancellations, we provide clear photographs that show items larger than actual size. Please pay attention to the provided measurements for a realistic idea of scale).

Returning cancelled goods
It is your statutory duty to retain possession of the goods, keeping good care of them until they are returned to us. Goods must be in a re-sellable state - that is unworn and undamaged. Goods must be returned within 14 days of notification to cancel, and we will refund you using the same payment method within 14 days of their receipt. The refund amount may be reduced if an item has been used or damaged. A refund will include the standard postage cost, but not any customer requested enhanced postage. You will pay the cost of return postage. You are responsible for risk of loss or damage on returns. We will not be responsible for any loss or damage to them in transit, and so please securely wrap and protect goods (include original packaging which is designed to protect). We recommend that you use an insured service, and you should obtain a certificate of posting from the post office as ‘proof of posting’. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage. To discourage theft, do not write Kyrene Designs, or ‘jewellery’ etc on the outside of the package or any word suggesting something of value. Please let us know you have posted the goods. Address to: KD Returns, 73 Waterloo Road, Uxbridge, Middx, UB8 2RS, UK.

Faulty Goods

Goods are well made, inspected and properly packaged prior to despatch. In the unlikely event that they are faulty, please email us as soon as possible.

If they arrive damaged, please email immediately so we can give you instructions. We may need to investigate the fault and agree the most appropriate resolution, typically offering you a replacement, repair or refund. An item found to be damaged due to improper use by customer mishandling cannot be refunded.

Product Descriptions

All items are genuine as described. Every effort is made to ensure that the products we supply correspond as closely as possible to the samples shown on this website, but they may not be 100% identical. Colours, shapes and sizes of the beads may vary slightly. Colours may vary in accordance with the settings of your monitor, printer etc. Apart from sizing (as noted below), photographs represent what you will receive, or a close representation if more than one product. Items are handmade and also due to the irregularities found in beads and supply of components, we reserve the right to sell goods with very minor changes to the item photographed i.e. different extension chain, clasp, or earring fitting etc, but all within the same type of fitting and quality – for example a very similar hook to that shown, but not a completely different type of clasp. All measurements are approximate. Photographs are larger than life-sized, so check measurements precisely with a ruler. As far as we are aware from our suppliers, all findings comply with the EU Low Nickel Directive. Jewellery is not hallmarked as the silver components are below the weight at which hallmarking is required by UK law. Fabricated sterling components may be marked ‘925’.

Privacy

Kyrene Designs is committed to protecting and respecting the privacy or all our customers. You can find information about our privacy policy here.

Changes to these terms

These terms were last changed on 31 May 2016. These terms apply to your order. We may change our Terms and Conditions at any time, so please check this page again when making future orders.

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